Privacy Policy

1. Introduction

Emerald IPTV Ireland ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IPTV services. We are committed to GDPR compliance for all our Irish and EU customers.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when:

• Contacting us via email or WhatsApp
• Purchasing a subscription
• Requesting a free trial
• Submitting feedback or inquiries

This may include: name, email address, phone number, and payment information.

2.2 Automatic Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our IPTV services
• Process transactions and send confirmations
• Respond to inquiries and provide customer support
• Send service updates and promotional communications (with consent)
• Improve our website and services
• Detect and prevent fraud or abuse

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic (Google Analytics via GTM)
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

5. Third-Party Services

We may share information with third-party service providers:

• Payment Processors: To process secure payments (PayPal, Stripe)
• Analytics: Google Analytics to understand website usage
• Communication: WhatsApp for customer support

These third parties have their own privacy policies governing their use of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights (GDPR)

As an Irish/EU resident, you have the following rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at contact@emeraldiptv.irish.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: