Refund Policy

1. 14-Day Money-Back Guarantee

Emerald IPTV Ireland offers a comprehensive 14-day money-back guarantee on all subscription plans. We are confident in the quality of our service and want you to experience it risk-free.

If you are not completely satisfied with our IPTV service within the first 14 days of your purchase, you are entitled to a full refund.

2. Eligibility for Refund

To be eligible for a refund:

• Your refund request must be made within 14 days of your original purchase date
• You must contact us via email or WhatsApp to initiate the refund
• This is your first subscription with Emerald IPTV Ireland
• Your account has not been terminated for Terms of Service violations

3. How to Request a Refund

To request a refund, follow these simple steps:

4. Refund Processing

Once your refund request is approved:

• Refunds are processed to the original payment method
• PayPal refunds: 1-3 business days
• Credit/Debit card refunds: 5-10 business days (depending on your bank)
• Cryptocurrency refunds: Processed to equivalent value at time of refund

Your IPTV account access will be terminated upon refund approval.

5. Non-Refundable Situations

Refunds may NOT be issued in the following cases:

• Request made after 14 days from purchase
• Account terminated for violating Terms of Service
• Evidence of account sharing or reselling
• Previous refund already granted for the same customer
• Free trial accounts (no payment was made)

6. Partial Refunds

We do not offer partial refunds. Refunds are processed for the full subscription amount. If you encounter any issues with our service, please contact our support team first—we're often able to resolve problems quickly.

7. Free Trial

We offer a free 24-hour trial so you can test our service before purchasing. We recommend using our free trial to ensure our IPTV service meets your needs before committing to a paid subscription.

8. Contact Us

For refund requests or questions about this policy, contact us: